Terms & Conditions

Prepaid Package

VAS offers a Prepaid Package to clients who require our services on a consistent basis. Fees are due by the 1st of each month prior to service. If any additional hours are needed, they will be billed at the end of the month. We will be glad to design a package for your unique requirements.

Pay-As-You-Go Package

At VAS we understand your need for temporary administrative assistance. Our pay-as-you-go package is designed for our clients who need short term or just occasional support. You pay only for the time we actually work. Invoices will be supplied for all hours billed. All expenses incurred will be listed on the same invoice upon approval. Our hourly rates are competitive and are charged by the hour in 15 minute increments.

Project Plan

If you have a specific project, we will review your requirements and provide an estimate for the specific services required.

Confidentiality

VAS values every client's privacy. We will keep your records and information completely confidential. We will never share client information with anyone other that those approved by the client and only within the context of our working relationship.

Our Policies

Our prepaid package require a one month prepayment. Invoices are submitted on the last business day of the month. Payment is due upon receipt of invoice. If prepaid package payments are late, billing will be at the pay-as-you-go rates. Invoices are sent, via email, fax or Royal Mail, whichever is most convenient for our clients. Any unused portion of your package must be used during the following month. NO REFUNDS.

For our pay-as-you-go package and project plans, a 50% deposit is required prior to work beginning. Payment for the balance is due in full on delivery of completed work. Payment must clear all financial institutions before work begins. Late pay-as-you-go payments may result in interest being charged, if prior arrangements are not made. Invoices are sent via email, fax or Royal Mail, whichever is most convenient for your requirements.

Payments can be made by business cheque, personal cheque, cashiers cheque or money orders made payable to Virtual Admin Solutions. Additionally, you can transfer or deposit payments directly into the Virtual Admin Solutions HSBC account. Bank details will be given on request. There will a £20.00 charge for returned cheques due to insufficient funds.